BRAND AMBASSADOR PROGRAMS
Red Aspen Brand Ambassador’s (BAs) have some of the most powerful sales and business tools at their disposal through our technology platform. Below you can read about some of these tools, perks and benefits that we provide exclusively to BAs to help them sell our amazing beauty products more effectively.
BRAND AMBASSADOR LOCATOR
WHAT IS THE BRAND AMBASSADOR LOCATOR?
The Brand Ambassador (BA) Locator is an easy-to-use web application on the Red Aspen website that allows customers to locate a Brand Ambassador by name or by zip code.
WHAT DO I NEED TO DO TO SHOW UP ON THE RED ASPEN BRAND AMBASSADOR LOCATOR?
All BAs can be found on the locator by name or website URL. Brand Ambassadors that sell 300 PV in the month will show up in the “Zip Code Locator” function the following month. When a customer searches by zip code, all eligible BAs within a 50 mile radius will populate and show up in a randomly assorted list on the display.
I DO NOT WANT MY INFORMATION TO SHOW UP ON THE BRAND AMBASSADOR LOCATOR. WHAT DO I NEED TO DO?
Red Aspen Brand Ambassadors need to select if they would like their email and phone number to populate with their information on the tracker. The default settings do not populate email or phone number unless the Brand Ambassador has turned it on.
The default setting on the Brand Ambassador locator is turned to “on” and if you do not want to show up on the locator you will need to turn it “off.”
MY ACCOUNT
WHAT CAN I DO FROM THE “MY ACCOUNT” TAB OF MY WEBSITE?
This tab allows you to:
Track your personal order history and returns history
Please note that only orders from the time of the website transition in February of 2024 will show in your order history. All other orders can be found in your Hub.
Update your password and information
Manage your Loyalty Box
Access Pop Up promo codes
Register for Events
Access your Hub
Personalize your website
Manage your “ship to” address
Access the Treehouse
Shop the “Merch Store”
HOW CAN I PERSONALIZE MY WEBSITE?
From your account tab you can utilize the “Personalize Your Site” feature and pick your favorite products that will be featured on your website homepage. You can also choose how you want your name to be displayed and searched for, write a summary about yourself, upload a picture, add your social handles, pick the primary way you want your customers to contact you, and more!
Important: Please note that we’ve updated our policies and there are some rules around what you can and can not include in any written copy you add to your website.
WHAT IS THE “HUB TAB?”
Your Hub is a “tab” within your website. Think of your Hub as the place where you go to check your personal sales and team stats. Ya know, a place to see what an incredible job you’re doing! Your Hub houses all your reports, volume, rank information, etc. You will also access some promo codes from your Hub and will manage your Pop Ups.
WHAT IS THE “EVENT TAB?”
The “Event Tab” is where Brand Ambassadors go to register for Red Aspen virtual and in person events.
SHARE A CART & WISHLISTS
CAN RED ASPEN BRAND AMBASSADORS BUILD AND SHARE A CART WITH CUSTOMERS?
Yes! To share a cart the BA simply needs to add products to their cart, then click the “share a cart” button, and copy the link. They can then share that cart with whomever they wish. Customers can edit the cart in any way they see fit (removing or adding products). If an item is sold out, it will not show in the shared cart link.
CAN CUSTOMERS SHARE A CART?
Yes! Customers can also share a cart with their network. This is especially helpful in the event that a customer wants to send a very specific list of products they would like purchased for them to someone else.
CAN RED ASPEN BRAND AMBASSADORS INCLUDE A BUSINESS KIT IN A SHARE A CART LINK?
Yes, Business Kits may be included in “share a cart” links.
CAN CUSTOMERS AND BRAND AMBASSADORS BUILD WISHLISTS?
Yes, wishlist functionality exists on the website and can be used to keep track of your customers most wanted items.
MERCH SHOP
WHAT TYPES OF PRODUCTS ARE INCLUDED IN THE MERCH SHOP?
The Merch Shop is an exclusive area of the website dedicated exclusively for Brand Ambassadors. Most items in the Merch Shop are not eligible for Personal Volume (PV).
WHERE CAN I FIND THE MERCH SHOP?
To access the Merch Shop Brand Ambassadors must be logged into their website.
CAN I USE POP UP REWARDS ON MERCH SHOP PRODUCTS? CAN I ADD MERCH SHOP ITEMS TO A POP UP TO ACCRUE POP UP REWARDS?
You can apply Pop Up Rewards for full priced Merch Shop products. However, most items in the Merch Shop are not eligible to accrue Pop Up rewards.
DROP SHIPPING
ARE RED ASPEN BRAND AMBASSADORS ABLE TO DROP SHIP ORDERS TO THEIR CUSTOMERS?
When a Brand Ambassador is logged into their account they are able to drop ship to their customer at the last stage of checkout by entering the appropriate customer shipping information. Once they ship to the customer, that address will be saved so they can use it for future orders.
We do not suggest that you use the customer's email address when drop shipping on your website because the site will log the Brand Ambassador out of the account and their payment information could accidentally be stored on the customer account.
As a solution to drop shipping, we highly recommend building a cart, sending it to your customer, then having them quickly checkout using one of the several payment options we now offer. It’s easier for the Brand Ambassador and saves time, and it ensures that the customer’s information is stored and they have a tracking number for their order.
RMAs (RETURNS)
WHO CAN INITIATE A RETURN AND HOW DO THEY GO ABOUT THE PROCESS?
Red Aspen is fully committed to our 20-day satisfaction promise, and we’re all about holding ourselves to our commitment. Customers and Brand Ambassadors can initiate returns directly through the website.
Customers DO NOT need to create an account to process a return. Customers can choose to either return their product for a refund or choose to return the product for store credit in the form of a gift card.
WHEN A RETURN IS PROCESSED, WHAT HAPPENS TO MY COMMISSIONS?
When a return is generated, the Brand Ambassador’s commissions will be clawed back. When the store credit gift card is redeemed the Brand Ambassador will realize that order as PV. When the customer redeems the gift card, the Brand Ambassador will get PV.
Important: Please note that the customer may use their gift card on any Brand Ambassador website, and the PV will be assigned appropriately based on the website the customer shopped on.
WHAT DO I NEED TO KNOW ABOUT LARGE VOLUME RETURNS?
Large-volume returns will need to be manually reviewed by the support team before they are processed. Please note that there are also policies surrounding large volume returns that may result in the cancelation of a Brand Ambassador or customer account.
CUSTOMER HELP CENTER
WHAT IS RED ASPEN’S CUSTOMER HELP CENTER?
We’ve created a “Customer Help Center” on the website to help guide customers through any support questions they may have. Please note that the Treehouse is still the primary source of truth and information for Brand Ambassadors.
WEBSITE CHECKOUT EXPERIENCE
WHAT TYPES OF PAYMENT OPTIONS ARE AVAILABLE AT CHECKOUT?
Red Aspen’s website accepts multiple payment options. In addition to credit cards, we offer Shop Pay (which offers payment installments), PayPal, Google Pay, and Apple Pay P
Important: Google and Apple Pay will populate based on the device or web browser that you are using.
IF MY CUSTOMER USES THE PAYMENT INSTALLMENT PROGRAM IN SHOP PAY, WILL I GET MY PV IN INSTALLMENTS OR ALL AT ONCE?
You will get your PV all at once. The terms of the payment installments are between the merchant (Shop Pay) and the customer. You will not need to wait for the full payment to get your full PV.
WHY DON’T I SEE THE GOOGLE OR APPLE PAY OPTIONS WHEN I CHECK OUT?
The payment options available at checkout are dependent on the device you are using. For example, if your customer is shopping on an apple device, they will see Apple Pay as an option.
“MY BRAND AMBASSADOR” PROGRAM
WHAT IS THE “MY BRAND AMBASSADOR” PROGRAM?
Red Aspen is excited to announce a huge upgrade and improvement to our “Brand Ambassador for Life” program! On our old website, customer accounts were tied to one Brand Ambassador forever (which seemed great in theory), but over the last six years, we’ve learned that customers want to be able to support several hosts and Brand Ambassadors. Not only that, but we learned that they would skirt the program by simply creating a duplicate account. Duplicate accounts created numerous order and tracking issues. Plus, there were a lot of unintended consequences of this program.
For example, we know that many of you have been in a situation where one Brand Ambassador gets PV on a Pop Up order, while another Brand Ambassador gets the Pop Up rewards. This is a result of the “Brand Ambassador for Life” program. We’re here to say NO MORE; an improvement is here! No more duplicate customer orders! No more lost customers! THE SOLUTION IS HERE: The “My Brand Ambassador” program! Here’s how it works:
Going forward, your customer accounts will be linked to your Brand Ambassador account for future or ongoing purchases from the Corporate redaspenlove.com website. When your customer enters their email address at checkout, you will automatically show up as their Brand Ambassador!
The purpose of the program is to protect the Brand Ambassador and the customer. Customers are able to designate a main Brand Ambassador to whom they would like their orders attributed to in the event that the customer shops on Red Aspen's Corporate website.
While customers may shop with whomever they choose by shopping on a chosen replicated or Pop Up website, this program ensures Brand Ambassadors and customer accounts remain connected and that volume is attributed accordingly when the customer shops on the Corporate website.
When a first-time customer checks out on a Brand Ambassador’s website, their email will be tied to the Brand Ambassador’s website, and going forward that Brand Ambassador will automatically populate as the customer's main Brand Ambassador.
We needed to find a fair and reasonable way to launch the new website to ensure that every customer has a Brand Ambassador, so as we pull data over the last Brand Ambassador the customer shopped with at the time we cut over to the new website will be designated as “My Brand Ambassador” in the customer’s account.
ARE THERE RULES ASSOCIATED WITH THE “MY BRAND AMBASSADOR” PROGRAM?
Maintaining a strong, positive culture at Red Aspen is of paramount importance, and we never want a Brand Ambassador to feel like they’re in competition with other Brand Ambassadors for customers. Therefore, we’re updating our policies to ensure that:
Customers may initiate a change to their designated Brand Ambassador at any time through their account. Brand Ambassadors may not make a request on behalf of the customer to amend their "My Brand Ambassador" selection. The customer must make the change directly in their account. Support will not be able to make the update on behalf of the customer, but is happy to provide instructions to the customer upon request.
Furthermore, Brand Ambassadors may not privately or publicly entice or encourage customers in any way to change their designated Brand Ambassador selection. Brand Ambassadors are not permitted to initiate a conversation with a customer about updating their "My Brand Ambassador" designation. Brand Ambassadors may discuss the mechanics and implications of updating the "My Brand Ambassador" designation with a customer as long as the conversation is initiated by the customer, and so long as the conversation takes place in a private, one-on-one setting.