Policies & Procedures

Red Aspen’s Policies and Procedures, often called the “P&Ps” are the rules Brand Ambassadors follow when running our Red Aspen business. 

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Activity 1: Download and review Red Aspen's Policies & Procedures to ensure you're business is always in compliance. 

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Policies & Procedures



When do i need to give customers a receipt?

Brand Ambassadors who sell merchandise from their inventory must provide their customers with a sales receipt at the time of the sale. Sales receipt forms are available in Brand Ambassador’s HUB. The Brand Ambassador must fill out the receipt and email it directly to the customer at the time of sale, retain a copy for their records, and email a copy to hello@red-aspen.com.

do i need to charge my customer's tax for in-person sales?

Yes. Tax is calculated based off of the address your package is sent to. For example, if you live in Idaho (Red Aspen's home state) and sales tax is 6%; then you will be charged 6% tax on your total Red Aspen order. You then sell your inventory on hand for the total amount you paid, including tax  (your state tax amount) to your customers. 

What are the shipping tiers?

  • For regular orders under $60 shipping is $2.99
  • For regular orders over $60+ shipping is completely FREE
  • For Lash Loyalty Box orders under $20 shipping is $2.99
  • For Lash Loyalty Box orders over $20+ shipping is FREE

How do I access my Hub?

Head to the main Red Aspen website and in the upper right hand corner click “Login.” Type in your login info and you’re all set!

What if I forget my username or password?

Don’t fret! Drop us a line at hello@red-aspen.com and we can reset it for you.

Do i need to submit a w-9 or business entity form?

Yes. Red Aspen requires W-9's and Business Entity forms if you make over $600 in a calendar year. We suggest submitting your tax form as soon as you join to get it out of the way. You can send it to: hello@red-aspen.com