Loyalty has it's benefits! The Loyalty Box program offers a number of customer benefits, and we're excited to share them with you here.
Loyalty Box Overview
Marketing & Promoting Loyalty Box
Loyalty Box Customer Service Tips
Loyalty Box Subscription
Setting up a Loyalty Box
Change/Cancel Loyalty Box
how do i set up and order a loyalty box?
You may set up a Loyalty Box by visiting your Brand Ambassador's website and clicking on "Loyalty Box" in the header. If you don't have a Brand Ambassador you may set up a Lash Loyalty Box by visiting www.redaspenlove.com.
Can i choose what's included in the loyalty box?
Yes! You get to choose the exact product and quantity of product included in your order.
How much does the Loyalty Box cost?
The price of your Loyalty Box depends on the number of items you add to your box. Loyalty Boxes automatically receive a 10% discount off the standard retail price.
What is the shipping price for Loyalty Boxes?
Loyalty Boxes are eligible for reduced shipping tiers. Normally, you must spend $60+ to receive free shipping, but you only need to spend $20+ on your monthly Loyalty Box to receive free shipping. Orders less than $20 are charged a flat rate of $2.99 for USPS shipping.
When will my Loyalty Box be processed?
Your first Loyalty Box will be processed as soon as you place your order. Initial orders placed between the 1st and 28th of the month will process on the subsequent day each month. Orders placed between the 29th and 31st of the month will process on the 28th day of future months.
When will my Loyalty Box ship?
Your order will be added to the shipping queue and ship shortly after it's processed. We make every effort to process in-stock orders within 3 business days or less. After leaving our warehouse, it make take 2-4 business days to reach you.
Can I pay for expedited shipping on the Loyalty Box?
No, not at this time. We do not offer expedited shipping.
Can I cancel my Loyalty Box?
You may cancel anytime before your order is processed. Please watch "How To Cancel" above in the Tech Tutorials section.
Can my Brand Ambassador edit or cancel my Loyalty Box?
No. Only customers can edit or change their orders.
Can I change the day my monthly Loyalty Box order processes?
If you need to change the day your order processes please contact the Treehouse Support Team at email@example.com or submit a ticket using Facebook messenger @redaspenlove. You can not do this from your customer or Brand Ambassador profile.
Can a separate order ship with my Loyalty Box?
No. At this time Loyalty Boxes ship separately from other orders.
Can Loyalty Boxes be purchased in a pop up so Beauty Influencers can get the rewards?
No, not at this time. Only one time orders can be purchased during a pop up.
I just joined Red Aspen and I have a Loyalty Box set up with another Brand Ambassador. Will my subscription automatically transfer over to my new account?
No. If you want to transfer your Loyalty Box over to your new account to earn the PV then you must cancel the Loyalty Box you set up with your former Brand Ambassador and set it up on your personal account.
My credit card was declined on this months Loyalty Box. What now?
Shucks! You have two options:
Option 1: Update your credit card information and submit a ticket to firstname.lastname@example.org or @redaspenlove on Facebook messenger asking to rerun your order. Please note that if you change the date your order processes then all future orders will process on the same day of each subsequent month. Orders run between the 29th and 31st of the month will process on the 28th day in future months.
Option 2: Update your credit card information in your account. Your order will run next month as normal.
Will my Brand Ambassador be notified if my Loyalty Box does not process or my card is declined?
Yes! In order to provide outstanding customer service we will notify your Brand Ambassador that your order did not process.